We provide dedicated support to ensure your security system operates smoothly.

1. How to Get Support:

• Phone Support: Call us at +8801707-007801 during business hours.

• Email Support: Send your query with detailed symptoms and product model to believers1964@gmail.com.

• Self-Help: Refer to the product manuals and guides provided by the manufacturer.

2. Scope of Technical Support: Our support includes assistance with:

• Initial product setup and configuration.

• Basic troubleshooting for camera, DVR, and NVR functionality.

• Assistance with firmware updates.

3. Limitations: We do not provide support for:

• Physical installation or wiring.

• Troubleshooting third-party network devices (e.g., routers, switches) not purchased from us.

• Resolving advanced network configuration issues outside the scope of the purchased product’s essential operation.