This policy outlines the warranty coverage provided by Believers Associates for its security products.
1. Standard Warranty Period:
CCTV Cameras, DVRs/NVRs: Generally, a 1-year Limited Warranty from the date of purchase against manufacturing defects.
Hard Disks, Monitors, Power Supplies: Warranty periods are as defined by the original manufacturer, typically [Insert Specific Time, e.g., 6 months to 3 years]. Please check the product description for specific details.
2. Warranty Coverage: The warranty covers defects in materials or workmanship under normal use conditions. It includes repair or replacement of the defective product at our discretion.
3. Conditions that Void the Warranty: The warranty is void if the product damage is caused by:
Improper installation or use inconsistent with the user manual.
Physical damage, unauthorized repair, modification, or removal of serial number labels.
Damage due to external factors like power surges, lightning strikes, or natural disasters.
4. Replacement Process:
Contact our Technical Support team with the invoice number and a detailed description of the issue.
Upon approval, you will receive an RMA (Return Merchandise Authorization) number.
The product must be shipped back to us (customer may bear initial shipping cost) with the RMA number clearly marked.
After inspection and confirmation of a defect covered by the warranty, we will repair or replace the product.
